The standards First Lock follows with owners, tenants, communication, feedback, and service expectations.
As professional property managers, we follow state and federal guidelines to keep your properties up to code and aligned with local legislation. We strive to provide exceptional customer service to owners and tenants and to be available around the clock to mitigate problems that arise in property management. To achieve the best results, we hope to exceed your expectations with our service and welcome feedback to better our processes and make sure you have the best experience possible while letting us manage your properties.
What We Expect From You
Clear Communication
Promptly respond to messages, provide necessary information, and express needs and expectations clearly.
Honesty and Transparency
Be open about requirements, budget, and property challenges so we can provide the best service.
Respect Our Expertise
Your input matters, and we ask that you trust our experience and recommendations.
Feedback and Evaluation
Provide feedback on our work. Constructive feedback helps us improve and deliver better results in the future. This is key — we cannot fix or change something you do not like if we do not know about it.
Scope of Work and Changes
If portfolio needs or projects change, communicate those changes so terms can be adjusted when needed.
Why Owners Trust First Lock
- Tenant Placement Guarantee
- Rent Deposit Guarantee
- Management Fee Guarantee
- One Contact & Response Time Guarantee